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  • 饭店情景英语[平装]
  • 共1个商家     21.60元~21.60
  • 作者:张莉(作者,编者)
  • 出版社:科学出版社;第1版(2011年11月1日)
  • 出版时间:
  • 版次 :
  • 印刷时间:
  • 包装:
  • ISBN:9787030320391

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    《饭店情景英语》是中等职业教育“十二五”规划教材,中职中专旅游服务类专业系列教材之一。

    目录

    序(foreword)
    前言(preface)
    section 1 front office
    unit one room reservations
    unit two concierge
    unit three check in
    unit four information desk
    unit five switchboard operator
    unit six business centre
    unit seven check out
    unit eight handling complaints

    section 2 food & beverage
    unit one restaurant reservations
    unit two receiving the guest
    unit three taking orders
    unit four serving the food
    unit five paying the bill
    unit six room service
    unit seven café service
    unit eight bar service
    unit nine handling complaints

    section 3 housekeeping
    unit one guiding the guests to their rooms
    unit two chamber service
    unit three laundry service
    unit four maintenance service
    unit five handling complaints

    section 4 other services
    unit one at the recreation & fitness center
    unit two at the clothing store
    unit three at the souvenir store
    reference(参考文献)
    appendix
    酒店组织机构图
    酒店各岗位名称中英对照表
    餐具常用词汇中英对照表
    餐厅常用词汇中英对照表

    文摘

    版权页:



    插图:





    1.Offer help.
    a.May I help you?/Can I help you?
    b.What can I do for you?
    2. Type and send fax.
    a.How many copies do you want?
    b.Where would you want to send the fax?
    c.Where to?
    d.Would you please give me your fax number, sir?
    e.Could you please tell me the fax number?
    3.Offer meetmg service.
    a.How many guests will attend the meeting?
    b.When would you like to use the conference room?
    c.I'll take you to the multi一function room.
    d.The multi-function room is at the 10th fioor.
    4.About the price.