1.1 Ways of working
1.2 Making contacts
1.3 Speaking Test: Part One
2.1 Company benefits
2.2 Presenting your company
2.3 Reading Test: Part Five
2.4 Writing Test: Part One
3.1 Starting a business
3.2 SLeaving and taking messages
3.3 SListening Test: Part One
4.3 Reading Test: Part Four
5.1 The workplace
5.2 Participating in a meeting
5.3 Speaking Test: Part Two
6.3 Reading Test: Part Two
7.3 Reading Test: Part One
8.2 Showing you're listening
8.3 Listening Test: Part Two
9.2 Getting through
9.3 Writing Test: Part Two
10.2 Solving problems
10.3 Listening Test: Part Three
11.1 Ethical economics
11.2 Discussing trends
11.3 Reading Test: Part Three
12.1 Business law
12.2 Handling questions
12.3 Speaking Test: Part Three
Now study the transcripts and write the correct answers for exercise 1.
A Hi，I’m calling about the IT conference on the 3 May.
B Do you mean the one at the NationaI Institute？Is there a problem？
A Well，yes and no.The speaker for the 3 o'clock session has just cancelled.
B Oh，deac that was Laura Dean,wash’t it？She’s really good.I’ve heard her speak before.
A Yes,l know,it’s a pity.Luckily,Steve Johnson here in our office has volunteered to speak in her place.
B Steve Johnson？Has he？What is he going to talk about？
A He has done a lot of work on new mobile phone technolog so he is proposing‘Mobile Future’as the name for his session.
B OK，that sounds good.rIl change the conference programme.
A Hello,can I speak to someone in Customer Services,please？
B Yes，you’re through to Customer services.My name is Kieran Donahue.
How can I help you？
A My name is Jackie Brown.1’m calling from Global Media Limited.We
ordered a leather sofa from you last week.
B Has it not arrived yet？
A Yes.it has arrived，and it's very nice,thank you.That’s not the problem.
The problem is that on the invoice you sent，you have overcharged us.
B One moment.You bought the Chesterfield leather sofa at￡1 500.
A That’s right，but the invoice is for 800.
B That’s obviously a mistake.1 will get the difference of~300 credited to your account，
A Thanks.I，d appreciate that.
A You have reached the voicemail of Kerry Hirsch.rm sorry rm not here to take your call.Please leave a message and rcall you back.
B Hello，Kerry,this is Lisa Melrose from HR.Just a reminder that the training course entitled。Buying signals’will take place on the 4th July at the Galaxy Hotel.All the sales managers,both from here and abroad，are being invited to participate.It's not compulsory,but I think it will be a really useful day.If you are interested，can you send back theregistration form that l emailed to you by Friday at the latest？